Account Deletion Policy

At TheFlicks ON, we are committed to providing our users with the option to delete their app accounts and associated data in a transparent and user-friendly manner. Our account deletion policy adheres to the guidelines set forth by regulatory bodies and ensures the protection of user privacy and data rights.

Account Deletion Process:

1. In-App Account Deletion:
   • Users can initiate the account deletion process directly within TheFlicksOn mobile application. A readily discoverable option for account deletion is provided in the app settings or profile section.
   • Upon selecting the account deletion option, users will be guided through the necessary steps to confirm their decision and complete the account deletion process.
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2. Web-based Account Deletion:
   • Users also have the option to request account deletion through TheFlicksOn website. A designated web resource will be available for users to initiate account deletion outside of the app environment.
   • The web resource for account deletion will be easily accessible from the website's navigation menu or through a prominent link provided on relevant pages
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Data Deletion and Retention:

1. Complete Data Deletion:
   • When a user initiates the account deletion process, all data associated with their app account will be permanently deleted from our systems. This includes personal information, viewing history, preferences, and any other data collected during the usage of our app.
   • We ensure that temporary deactivation or disabling of the app account does not qualify as account deletion. The user's data will be fully eradicated from our systems upon completion of the deletion process.
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2. Data Retention for Legitimate Reasons:
   • In cases where certain data needs to be retained for legitimate reasons such as security, fraud prevention, or regulatory compliance, we will clearly inform users about our data retention practices within our privacy policy.
   • Any retained data will be handled in accordance with applicable laws and regulations, and will only be retained for the necessary duration required for the specified purposes.
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Communication and Confirmation:

1. Confirmation of Account Deletion:
   • Upon successful deletion of the user's app account, users will receive confirmation through the app interface or via email (if provided). This confirmation will serve as acknowledgment that their account and associated data have been permanently deleted.
2. User Support:
   • Our customer support team will be available to assist users with any questions or concerns related to the account deletion process. Users can reach out to us for support through various channels, including email and in-app messaging.

Policy Compliance and Updates:

1. Compliance Assurance:
   • We are committed to complying with all relevant regulations and guidelines pertaining to app account deletion and data privacy.
   • Our policies and practices will be regularly reviewed and updated to ensure ongoing compliance with evolving legal requirements and industry standards.
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2. Policy Updates:
   • Any updates or modifications to our app account deletion policy will be communicated to users through appropriate channels, and the updated policy will be made available for review on our website and within the app.
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By implementing this policy, TheFlicksOn aims to uphold the rights of our users to manage their personal data and exercise control over their app accounts in a secure and transparent manner.

Effective Date: 1st January, 2023

Last Updated: 1st January, 2024